Our Staff

Jean Duran, HIS

Jean Duran, HIS

Hearing Instrument Specialist

I have been blessed to be a part of the hearing world for the last 15+ years. What started as a part-time job has turned into a very fulfilling career. The ability to help people hear is extremely rewarding, and I am very passionate about doing anything I can to help improve someone’s quality of life.

I was born and raised in Worthington, MN; I went to college in Hutchinson, MN and have had the opportunity to live in various parts of the US before recently settling in Sioux City, IA. I have one daughter and two beautiful grandchildren. I enjoy the outdoors, four-wheeling, and fishing. I also love the theater, traveling and reading.

Karen Towns

Karen Towns

Patient Services Coordinator

Karen Towns is a Patient Services Coordinator. Karen is originally from Simi Valley, CA and moved to Sioux City, IA in 2013. Karen attended Simi Valley High School in California and started working at Sound Decision Hearing in 2015 after more than 30 years in the retail industry. Karen began working in the hearing industry in 2015 and was drawn to her profession because she enjoys helping people.

What Karen loves most about helping save hearing lives is to see the response when someone hears what they were missing. Karen strives to help people in her everyday work with patients. Outside of saving hearing lives, Karen enjoys gardening and going for long walks.

Customer Reviews

Although I was resistant to getting hear aids, I absolutely love them. Quality of life is better and I'm so pleased to have them. Jean and Karen are wonderful to partner with. They care about you as a person and are willing to work with you in any way to...

Blondness X, on Google

Jean and Karen are awesome! They are both very helpful and were very flexible with my schedule. After testing Jean showed me all the options and helped me decide on the correct hearing aids for me. Should have done it 10 years ago. Changed my life! I highly recommend Jean...

Mel Elsberry, on Google

Jean was absolutely awesome explaining how dad's hearing aides work. She went above and beyond making sure we fully understood everything about them. It was a real pleasure to work with her! I Highly recommend this office and Jean!

PATRICE FOLKERS, on Google

I'm only giving it 4 stars because I've never been there although they said they had I had been? so I figured I'd put something down I have a hearing deficiency so I'm sure places like this I can definitely help a person out although maybe I should in and...

Mike Johnson, on Google

Great staff. Very knowledgeable and helpful about what type of hearing aids I need.

timothy dalton, on Google

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